Frequently Asked Questions
Everything you need to know about your K-Beauty journey with PURESEOUL.
Are all your products authentic?
Yes, 100%. We source all our products directly from authorized distributors and official brand partners in South Korea to ensure every item is genuine and safe for your skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days depending on customs processing.
What is your return policy?
We offer a 14-day return window for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on skincare or makeup items that have been opened.
Do you offer samples with orders?
We love sharing new discoveries! We include a selection of complimentary K-Beauty samples with every order, subject to availability, so you can test new formulas before committing to a full size.
Are your products cruelty-free?
Many of our brands, such as COSRX, Klairs, and Purito, are strictly cruelty-free. You can filter our collections by 'Cruelty-Free' or check the product descriptions for specific brand certifications.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link. You can use this link to monitor your parcel's journey in real-time.