Returns & Exchanges
At PURESEOUL, we want you to love your K-beauty haul, but if you change your mind, we offer a 14-day return window for unopened and unused products in their original packaging. Please ensure all security seals are intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer care team at [email protected] with your order number and the list of items you wish to return.
Prepare Your Parcel
Securely pack the unused products in their original shipping box or similar protective packaging to prevent damage during transit.
Ship to Warehouse
Send your package using a tracked courier service to our designated UK returns center; please note that return shipping costs are the responsibility of the customer.
Processing & Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing